Disclaimer: This post about Charing Cross Hospital is published in the public interest. My campaign is not a personal attack on individuals or institutions but an effort to expose serious patient safety failures and systemic neglect. I am asking for this discrepancy to be formally investigated.

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Summary

The Charing Cross Hospital is one of the medical centres where I suspect clinical evidence may have been concealed as part of an institutional cover-up. It’s at this hospital where there are unanswered questions about my missing MRI images. Here is what happened:

The Scans

My then GP referred me to a head and neck surgeon in the ENT department at Charing Cross Hospital about my left-sided facial and ear pain. I saw the surgeon on May 23rd, 2019. This was one year after my superficial parotidectomy at The North Manchester General.

This surgeon did four scans. He conducted an MRI scan of my neck, an MRI of my brain, a CT scan of my neck, and an ultrasound of my neck.

After I had had the four scans, I was sitting with the surgeon in his consultation room. He was looking at my radiology images on three large screens. He enlarged an image, and I could see huge white globules on the left side of my face where I have pain.

I asked the surgeon if the globules were calcifications because the histology report one year before had shown calcified tissue in my parotid gland. He said “no”, and he turned off his computer. I asked him to turn back his computer three times. He refused. The surgeon proceeded to tell me that the previous surgeon had removed most of my parotid gland.

He became decidedly aggressive, and he told me that my pain was ‘psychological’. I walked out.

Los Angeles

I flew over to Los Angeles shortly after to see a head and neck surgeon who confirmed there is still 70% of my left parotid gland remaining. He confirmed there is still some of the superficial lobe and the deep lobe, and there is some accessory parotid tissue over the masseter muscle. He also confirmed there are still calcifications in my gland.

The Disc

After I got back from Los Angeles, I requested the disc with my four scans on from Imperial College NHS Trust. But when I got the disc, I noticed that three of the scans—the CT neck, the MRI brain, and the neck ultrasound—had file icons next to them, but the MRI neck scan had no icon next to it.

An orange message that read “error decoding image” appeared when I clicked on the MRI neck.

Something wasn’t quite right.

I telephoned Imperial College NHS Trust. I enquired as to why there were no MRI neck scans on the disc, and they told me they had “merged the MRI brain and MRI neck scans”.

However, after carefully reviewing the radiology images on the disc, I cannot find the images that I saw on the surgeon’s screen on May 23rd, 2019. I cannot see the MRI images of the big white globules on the left side of my face. I cannot see the images in question anywhere on the disc.

What I Think has Happened

I am not making any accusations. Although I cannot be certain, I think that the trust has possibly concealed some critical information. I think that Charing Cross Hospital did merge the two scans. However, I think that when they merged the two scans, they possibly deleted some of the radiology images that I saw as part of an institutional cover-up.

Why would they do this? If they found an abnormality on the MRI neck scan, they may not want to expose the failings at the North Manchester hospital, which should have removed the entire gland and performed further diagnostic testing. Additionally, new abnormal findings could expose the possible lack of transparency that I suspect took place at Guy’s Salivary Gland Unit in January 2017.

Information Commissioner’s Office

This incident is about truth, transparency, and the right to a correct diagnosis.

This missing data is not a minor administrative issue—it may contain vital diagnostic information that could help me reach an accurate diagnosis for a complex and ongoing health condition.

I am asking that the Information Commissioner’s Office (ICO) investigate this issue. If Charing Cross Hospital has deliberately concealed clinical evidence, then I would like it revealed. The clinical information will assist me in getting a diagnosis and the correct treatment.

I did publicly request that the Information Commissioner’s Office (ICO) investigate this. I asked them on X (formerly Twitter), but they responded with deflective stonewalling. They told me to contact PALS at Imperial College NHS Trust. Their action of deflecting responsibility to PALS was dishonest. PALS do not have the power to uncover the potential deletion of some of my radiology files.

The Integrity of Our Healthcare System.

This incident is bigger than just one case—this is about the integrity of our healthcare system.

This isn’t just a case of poor care — it raises serious concerns about the integrity of medical records and the transparency patients are entitled to under the UK Data Protection laws. When there is vital clinical evidence missing or potentially concealed, the consequences go far beyond one patient. It undermines the entire system.

 Conclusion

Radiology data transparency is a cornerstone of patient safety and diagnostic integrity. If a hospital withholds, alters or deletes imaging records, it undermines clinical decision-making and exposes patients to misdiagnosis, delayed treatment and avoidable harm. Transparent access to radiology findings ensures continuity of care, enables second opinions, and protects patients from institutional gaslighting. Therefore, an investigation into my missing MRI images at Charing Cross Hospital is essential.

Video 5: Advocacy Video Campaign

Photo Credits: Ivan Samkov and Mart Production on Pexels. National Cancer Institute, Towfiqu Barbkuiya, Kreative Kwame Venti Views on Unsplash.